Privacy Policy

FoodVault is operated by:

Britomart Groceries Limited
Trading as FoodVault

FoodVault is a membership platform that helps consumers discover New Zealand food, beverage and household brands while accessing exclusive member discounts and offers provided by participating partner businesses.

FoodVault does not sell physical products, process retail purchases, or fulfil customer orders. Product purchases are completed directly with independent partner businesses through their own websites.

For privacy enquiries or requests relating to your personal information, contact:

Email: mark@benchmark-int.com

FoodVault collects personal information that is necessary to operate the Platform, manage accounts and provide membership services.

This information helps us maintain security, improve performance and enhance the member experience.

FoodVault uses personal information to:

• Create and manage accounts
• Provide membership access
• Process subscription payments
• Manage paid memberships
• Provide customer support
• Respond to enquiries
• Operate partner and affiliate accounts
• Improve the Platform and user experience
• Monitor security and prevent fraud
• Detect misuse or unauthorised activity
• Comply with legal obligations

FoodVault does not use your information to complete purchases from partner businesses.

FoodVault connects members with independent partner businesses.

When you click a partner offer or visit a partner website, you leave the FoodVault Platform.

Any personal information you provide directly to a partner business is collected and handled according to that business's own Privacy Policy and Terms.

FoodVault does not control or take responsibility for:

• Partner websites
• Partner privacy practices
• Partner cookies or tracking technologies
• Information collected by partner businesses
• Products purchased from partner businesses

FoodVault does not receive or store retail purchase information unless required for the operation of a specific service.

FoodVault does not sell, rent or trade your personal information.

We only share information where reasonably necessary to operate the Platform.

This may include:

Some service providers used by FoodVault may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure personal information receives appropriate protection consistent with applicable privacy laws.

FoodVault uses cookies and similar technologies to:

• Keep users signed in
• Maintain account security
• Remember preferences
• Understand Platform usage
• Improve website performance

You can manage cookies through your browser settings. Disabling cookies may affect some Platform functionality.

FoodVault takes reasonable technical and organisational measures to protect personal information.

These measures may include:

• Secure connections and encryption
• Authentication controls
• Access restrictions
• Secure cloud infrastructure
• Security monitoring
• Regular system updates

While we take reasonable steps to protect your information, no online service can guarantee complete security.

FoodVault retains personal information only for as long as reasonably necessary to:

• Provide the Platform
• Manage memberships
• Maintain account records
• Process billing information
• Resolve disputes
• Meet legal and accounting obligations

When information is no longer required, we may securely delete or anonymise it.

Certain records may be retained where required by law.

Under the Privacy Act 2020, you may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Information about how your personal information is handled
• Deletion of personal information where appropriate

You may also make a complaint to the Office of the Privacy Commissioner of New Zealand if you believe your privacy has been interfered with.

To make a privacy request, contact:

Email: mark@benchmark-int.com

You may request deletion of your FoodVault account.

When an account is deleted:

• Your membership access will end
• Personal information will be deleted or anonymised where permitted
• Information required for legal, accounting or security purposes may be retained

FoodVault may update this Privacy Policy from time to time.

The latest version will always be available on the Platform.

Where significant changes are made, we may notify users through the Platform or by email.

Continued use of FoodVault after changes take effect means you accept the updated Privacy Policy.