Terms & Conditions

FoodVault is a membership and discovery platform that helps consumers discover New Zealand food, beverage, and household brands, as well as local hospitality venues (including cafes, restaurants, bakeries, bars, and delis), while accessing exclusive member discounts and offers provided by participating partner businesses.

FoodVault is not:

• an online supermarket or grocery store
• a retailer or direct product manufacturer
• a marketplace checkout processor for partner goods
• a payment intermediary for retail or dining transactions
• a food delivery, courier, or fulfilment service
• a venue, cafe, bar, or restaurant operator

FoodVault does not sell physical products or food items directly. FoodVault only sells subscription access to its membership platform.

All online product purchases are completed directly with independent partner businesses through their own websites. All in-store purchases and dining transactions occur directly at the physical venues of participating hospitality partners.

To use FoodVault as a Member, you must:

• provide accurate and truthful information
• comply with these Terms
• have the legal capacity to enter into these Terms or have any consent required by law to use the Platform or purchase a membership

Partner businesses (Online Brands and Hospitality Venues) must:

• be legally entitled to operate their business, online store, or physical commercial premises in New Zealand
• maintain appropriate health, safety, food hygiene, licensing, and payment channels for accepting customer orders and venue patrons
• comply with all applicable local laws, food safety regulations, and trading standards

Affiliate accounts are available to eligible individuals and businesses who wish to promote FoodVault or participating partners.

Membership is not required to participate in the affiliate programme unless specifically stated.

You are responsible for maintaining the security of your account credentials.

You agree to:

• keep your login credentials confidential
• provide accurate and current information
• update information promptly when changes occur
• notify FoodVault immediately if you believe your account or digital membership pass has been accessed without authorisation

You remain responsible for all activity occurring under your account.

FoodVault may suspend or terminate accounts where we reasonably believe there has been misuse, screenshot sharing, fraud, security breaches, or non-compliance with these Terms.

FoodVault currently offers subscription access to the FoodVault Membership.

Membership provides access to:

• member-only digital promo codes for online partner brands
• live digital membership verification passes for in-person hospitality venue discounts
• exclusive partner promotions and member perks
• brand and local venue discovery features
• other membership benefits made available from time to time

Membership benefits may change as the Platform evolves.

FoodVault does not guarantee that membership will result in specific monetary savings or that member offers will always represent the absolute lowest available price in the market.

Membership is billed as a recurring monthly subscription.

Current pricing is displayed during signup before payment confirmation.

By subscribing, you authorise FoodVault to charge your selected payment method each billing cycle until your subscription is cancelled.

Membership fees include applicable taxes (GST) where required.

Payments are securely processed by Stripe.

FoodVault does not store complete payment card details.

Anyone may browse participating brand profiles, local venue listings, and view advertised member perks without paying. Revealing/copying online promo codes or accessing the live in-store digital membership screen requires an active, paid membership.

Redemption Mechanics:

• Online Offers:Members unlock and copy unique promo codes on the Platform to apply at checkout on the partner brand's website.
• In-Store / Hospitality Offers: Members must present their active digital membership screen on their personal mobile device to staff at the venue's counter or payment point before transaction completion.
• Verification Security: In-store membership passes display dynamic, live clock elements. Static screenshots, video recordings, printed copies, or shared logins are strictly invalid and will be rejected by partner venues.

Membership access begins immediately upon successful payment confirmation.

FoodVault may change membership subscription pricing from time to time.

Where pricing changes affect existing active members, FoodVault will provide reasonable advance notice before updated pricing applies.

Continued use of the Platform after a price change takes effect constitutes acceptance of the updated membership fee.

You may cancel your membership at any time through your FoodVault account settings or via the Stripe Customer Billing Portal.

Cancellation prevents future automatic billing.

Your membership remains active until the end of your current paid billing period.

Cancelling your membership does not automatically entitle you to a refund for the remaining duration of the current billing period.

Membership fees are generally non-refundable once charged.

Where required by applicable law, FoodVault will provide refunds in accordance with the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other applicable New Zealand legislation.

Refund requests may be submitted through the Contact page or by emailing mark@benchmark-int.com.

Refunds do not apply to products, food, beverages, or services purchased directly from partner businesses or hospitality venues.

Each partner business and hospitality venue operates independently from FoodVault.

Partners are solely responsible for:

• setting and honoring advertised discounts or member perks
• product and menu information, pricing, and availability
• food preparation, quality, allergens, and food safety standards
• order processing, fulfillment, delivery, and shipping (for online purchases)
• venue seating, service, POS discount application, and counter operations
• customer support, warranties, returns, and refunds relating to their products or hospitality services

FoodVault does not guarantee:

• real-time stock levels, table availability, or opening hours of partner venues
• pricing accuracy or perpetual availability of specific menu items/products
• partner venue staff performance or service quality

Partner offers and perks may change, expire, or be updated by the partner business in accordance with platform guidelines.

Online Purchases: When you leave FoodVault and visit a partner website, you enter into a direct commercial transaction with that independent business. Their terms, privacy policies, and return policies govern the purchase.

In-Store & Dining Transactions: When you visit a participating hospitality venue, all food, beverage, and service transactions occur directly between you and the venue. The venue is solely responsible for applying the member discount to your bill upon presentation of a valid, live FoodVault membership pass.

Disputes: FoodVault is not a party to transactions executed with partner brands or venues. Any product defects, service complaints, order disputes, or refund requests regarding goods/dining must be resolved directly with the relevant partner business.

FoodVault may offer an optional affiliate programme.

Participation is subject to the Affiliate Programme Terms & Conditions.

FoodVault may approve, reject, suspend, or terminate affiliate accounts where misuse, fraud, prohibited activity, or breaches of these Terms are identified.

Affiliate commissions are payable only where transactions meet applicable programme requirements.

Partners remain responsible for ensuring that they have the necessary rights, licenses, and permissions to provide FoodVault with business information, trading names, logos, menu items, gallery images, videos, marketing materials, or other content submitted to the Platform.

Partners retain ownership of their intellectual property.

By submitting content to FoodVault, Partners grant FoodVault a non-exclusive, royalty-free licence to use, reproduce, display, publish, distribute, and share that content for the purpose of operating, displaying, and promoting the Partner, the Partner's venue/products, and the FoodVault Platform.

This licence includes use of submitted content on the FoodVault website and app, social media channels, email marketing, advertising, public relations, and promotional activities.

FoodVault may reasonably resize, crop, or format submitted content for layout purposes without materially altering the underlying substance.

Partners may request that FoodVault cease using submitted content for future marketing by contacting FoodVault. This does not require FoodVault to recall or destroy materials already published or distributed prior to the request.

You agree not to:

• misuse the Platform or attempt unauthorised access to system infrastructure
• present static screenshots, screen recordings, or counterfeit representations of the live digital membership pass at partner venues
• publicly post, resell, or distribute member-exclusive online discount codes
• share account credentials to allow non-paying third parties to claim in-store or online member perks
• scrape, crawl, or harvest Platform data using automated tools
• impersonate another person or business entity
• use FoodVault for any unlawful, fraudulent, or unauthorised commercial purposes

FoodVault or partner venue staff reserve the right to verify live membership screens. FoodVault may immediately suspend or terminate accounts identified in breach of these rules without refund.

FoodVault owns all legal rights, title, and interest in:

• the Platform, software code, dynamic pass verification technology, and databases
• FoodVault branding, trademarks, logos, graphics, copy, and UI/UX designs

Partner business names, trademarks, menus, and product images remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property.

FoodVault aims to maintain high Platform availability but does not guarantee uninterrupted operation.

Maintenance, software upgrades, network security events, or third-party infrastructure failures may temporarily affect platform availability or live digital pass rendering.

The Platform relies on external third-party infrastructure, including payment gateways (Stripe), hosting providers, mapping/location services, and security verification tools (e.g., Cloudflare).

FoodVault is not responsible for interruptions, errors, or service delays caused by third-party systems outside our reasonable control.

Your use of the Platform is governed by the FoodVault Privacy Policy.

The Privacy Policy details how personal information (including account credentials and location data where applicable) is collected, stored, used, and protected in compliance with the New Zealand Privacy Act 2020.

FoodVault may update these Terms from time to time to reflect platform improvements or business changes.

Material changes will be published on the Platform and, where appropriate, notified via email.

Continued use of the Platform after changes take effect constitutes binding acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of New Zealand.

Any legal dispute or claim arising under or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of New Zealand.