Refund & Cancellation Policy

FoodVault is a membership platform that provides access to member benefits, including exclusive online promo codes and live in-store discounts from participating partner businesses and local venues.

FoodVault does not:

• sell physical products directly
• process retail checkout transactions
• operate hospitality venues, cafes, or restaurants
• fulfill customer orders or provide food delivery services
• manage returns, item replacements, or refunds for products or meals purchased from partner businesses

Your FoodVault membership fee provides subscription access to the Platform and member benefits only.

FoodVault does not sell products or food items on behalf of partner businesses.

Online Purchases:When you buy products from a partner brand's website, you enter into a separate commercial transaction directly with that business.

In-Store & Dining Visits: When you order food, drinks, or goods at a participating hospitality venue (cafe, restaurant, bakery, deli), all food preparation, service quality, and payment transactions occur directly between you and the venue.

Any questions relating to partner transactions, including:

• online order payments and shipping
• food quality, dietary/allergen requirements, or venue service
• product returns, exchanges, or meal refunds
• order or receipt issues

must be directed directly to the relevant partner business or venue. Partner transactions are governed by the individual partner's own Terms, Privacy Policy, and refund policies.

FoodVault membership is provided as a recurring monthly subscription.

The applicable membership price is displayed during signup before payment confirmation.

By subscribing, you authorise FoodVault to charge your nominated payment method at each billing cycle until your membership is cancelled.

Your account allows you to manage your subscription at any time, including:

• viewing membership status
• updating payment details
• managing subscription cancellation

Payments are securely processed through Stripe.

FoodVault does not store complete payment card details.

You can browse all brand profiles and local venue listings on FoodVault without a paid membership.

Unlocking online promo codes and accessing your live in-store digital membership pass requires an active paid membership purchased through Stripe Checkout.

Access to member benefits begins immediately upon successful payment confirmation.

You may cancel your FoodVault membership at any time.

To cancel:

1. Log in to your FoodVault account.
2. Navigate to your account settings / membership portal.
3. Select cancellation and follow the confirmation prompt.

Cancellation prevents future recurring subscription charges.

Your membership will remain active until the end of your current paid billing period, allowing you to continue using online codes and in-store passes until that period expires.

Cancelling your membership does not entitle you to a refund for unused time remaining in that billing period unless required by law.

Membership fees are generally non-refundable once a billing cycle has commenced.

This includes circumstances where:

• you have not used your membership during the month
• you forgot to cancel before the automatic renewal date
• you no longer wish to use the Platform
• you do not find partner offers or local venues in your immediate area that suit your preferences
• you failed to present your live membership pass at a venue counter prior to paying your bill

Refund Exceptions:

Refund requests may be submitted through the Contact page or by emailing mark@benchmark-int.com.

If a recurring membership payment fails, FoodVault may:

• re-attempt the transaction via Stripe
• notify you of the billing issue
• restrict access to online codes and live in-store passes until payment is resolved

If payment remains unsuccessful, FoodVault may suspend or cancel your membership.

FoodVault may suspend or terminate membership access where:

• these Terms or Platform policies are breached
• fraudulent pass usage (such as sharing static screenshots or screen recordings at venues) is identified
• member account credentials are shared with non-members
• activity presents a security risk or potential harm to FoodVault, other members, or partner venues

Where account termination occurs due to fraud or breach, subscription refunds will not be granted except where required by law.

If you believe there is an error with a FoodVault membership charge, please contact FoodVault directly so we can investigate and resolve the issue quickly.

Submitting a bank chargeback or payment dispute without contacting us first may result in temporary account suspension pending review.

Nothing in this policy limits any non-excludable rights available to you under New Zealand law.

FoodVault may update this Refund & Cancellation Policy from time to time.

Material changes will be published on the Platform with an updated “Last Updated” date.

Continued use of FoodVault after changes take effect constitutes acceptance of the updated policy.