Refund & Cancellation Policy

FoodVault is a membership platform that provides access to member benefits, including exclusive offers and discounts from participating partner businesses.

FoodVault does not:

• sell physical products
• process retail purchases
• fulfil customer orders
• provide delivery services
• manage returns or refunds for products purchased from partner businesses

Your FoodVault membership fee provides access to the Platform and membership benefits only.

FoodVault does not sell products on behalf of partner businesses.

When you purchase products from a partner business, you enter into a separate transaction directly with that business.

Any questions relating to partner purchases, including:

• payments
• delivery
• product quality
• returns
• refunds
• order issues

must be directed to the relevant partner business.

Partner purchases are subject to the partner's own Terms, Privacy Policy and refund policies.

FoodVault membership is provided as a recurring subscription.

The applicable membership price is displayed during signup before payment confirmation.

By subscribing, you authorise FoodVault to charge your nominated payment method at each billing cycle until your membership is cancelled.

Your account allows you to manage your subscription, including:

• viewing membership status
• updating payment details
• managing cancellation

Payments are securely processed through Stripe.

FoodVault does not store complete payment card details.

You can browse all brand discounts on FoodVault without a paid membership.

Promo codes and other member benefits are unlocked only after you complete payment for a membership through Stripe Checkout.

Access to promo codes begins immediately after successful payment.

You may cancel your FoodVault membership at any time.

To cancel:

1. Log in to your FoodVault account.
2. Navigate to your membership settings.
3. Select cancellation and follow the confirmation process.

Cancellation prevents future subscription charges.

Your membership will remain active until the end of your current paid billing period.

Cancelling your membership does not provide a refund for unused time remaining in that billing period unless required by law.

Membership fees are generally non-refundable once a billing period has commenced.

This includes circumstances where:

• you have not used your membership
• you forgot to cancel before renewal
• you no longer wish to use the Platform
• you do not find suitable partner offers
• you do not use available membership benefits

Refunds may be provided where:

Refund requests may be submitted through the Contact page or by emailing mark@benchmark-int.com.

If a membership payment fails, FoodVault may:

• retry the payment
• notify you of the failed payment
• restrict membership access until payment is resolved

If payment remains unsuccessful, FoodVault may suspend or cancel your membership.

FoodVault may suspend or terminate membership access where:

• these Terms or policies are breached
• fraudulent activity is suspected
• the Platform is misused
• member-only benefits are abused
• activity may harm FoodVault, members or partner businesses

Where termination occurs due to misuse or breach, refunds are not guaranteed except where required by law.

If you believe there is an issue with a FoodVault membership charge, please contact FoodVault first so we can investigate and attempt to resolve the matter.

Submitting a payment dispute or chargeback without first contacting FoodVault may delay resolution.

Nothing in this policy limits any rights available to you under applicable New Zealand law.

FoodVault may update this Refund & Cancellation Policy from time to time.

Material changes will be published on the Platform with an updated “Last Updated” date.

Continued use of FoodVault after changes take effect constitutes acceptance of the updated policy.